Terms and Conditions

FARMSTEAD GLAMPING TERMS & CONDITIONS
Thank you for choosing to book your glamping break with us. We very much look forward to welcoming you and want you to have and enjoyable and relaxing stay. We know that no one likes the small print, but need to bring a few things to you attention.
By making this booking you are entering an agreement with MP & MA Hannam and Son. Please read our terms and conditions of booking below.
BOOKING CONFIRMATION & PAYMENT
The price quoted is per shepherds hut and includes bed linen, pillows and towels for up to 2 persons per unit as well as a variety of teas and coffees. We have the right to alter prices at any time. However, prices stated on booking confirmation will be honoured.
A 25% deposit payment is required at the point of booking and the remainder of the balance to be paid no later 6 weeks (42 days) prior to the start of your holiday. Booking and initial payment is considered the establishment of a legal contract between yourself and MP & MA Hannam and Son (Farmstead Glamping). By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these booking terms & conditions. You are also confirming that you and all members of the party are aged 18 years and over, except in the case of babies. All bookings are confirmed by email and links for additional information, directions and maps etc are sent at this time. Payment can be made using the online booking system on the website or direct BACS bank transfer.
Failure to pay the remaining balance will result in the cancellation of your booking and will be treated as a cancellation by you according to the terms below.
The use of the woodfired hot tub incurs and additional charge, please make sure to select this option when booking.
CANCELLATION, AMENDMENTS & INSURANCE
Guests can cancel up to 6 weeks (42 days) days prior to the start date of the booking. Please note that the 25% deposit payment taken at time of booking is non-refundable, where booking payments where made in full before 6
weeks (42 days) a cancellation fee of 25% will be deducted from the refund. Cancellations within 6 weeks (42 days) of the first day of your booking will incur a cancelation charge of up to 100% of the value of your stay depending on if we are able to rebook the hut. We would strongly recommend that you take out cancellation insurance to cover any spent cost should you have to cancel for any reason outside your control. Should you wish to amend the date of your booking we require at least 42 days notice prior to your arrival date. We will try to accommodate your first date change free of charge, but we may have to charge a £25 admin fee in some circumstances.
In the unlikely event that MP & MA Hannam and Son (Farmstead Glamping) have to evacuate the site (due to adverse weather for example) or cancel your stay for any reason outside our control we shall offer a full refund or credit against a future stay. MP & MA Hannam and Son (Farmstead Glamping) is not liable for any consequential loss that may be incurred by the guest due to these circumstances. We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our booking terms & conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.
ARRIVAL
Your accommodation will be available to you from 3.00pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time, as we will be busy preparing the tents for your stay.
The arrival instructions are designed for ‘self check-in’, depending on your time and day of arrival there may or may not be a member of staff on site to meet you. Please read these thoroughly.
Please park at in the car park. Do not drive down to the hut.
BREAKAGES AND DAMAGE
If on your arrival you find any items, fittings, utensils, crockery or cutlery are broken, damaged or missing, please report it to us on the phone number given. A degree of normal wear and tear is to be expected but should any significant damage or breakage occur during the period of your stay you will be held responsible and liable to a charge equal to the lowest current market
value.
We reserve the right to charge for excessive cleaning where the shepherds hut has been left in an unacceptable condition, including but not limited to, waste, litter, damage to the structure, movement of furniture and contents etc.
NEGLIGENCE
Guests will be held responsible for any fire, damage or alteration to the shepherds hut or other parts of the site caused by negligence.
Tea lights and unenclosed candles are strictly forbidden inside or outside the shepherds huts, please use the glass lanterns provided.
Please do not leave anything on or rested against the wood burners.
Please do on extinguish the fire in the burners with water as this can cause damage.
LIABILITY
MP & MA Hannam and Son (Farmstead Glamping) accept no responsibility for injury incurred anywhere on the site or in the hut.
STOLEN PROPERTY
You are responsible for your property including car whilst you are staying in the farmstead glamping and we do not accept any responsibility for your personal effects.
NO SMOKING POLICY
Farmstead glamping is subject to a strict no smoking policy and pollution or damage from smoking will result in a charge to ensure the hut is returned to a satisfactory standard. Smoking outside of the shepherds hut is permitted but guests are responsible for the safe and tidy disposal of their cigarette butts, please don’t litter the surrounding area.
CHILDREN
Babes in arms can be accommodated however there is limited space for travel cot in huts. Babies welcome to stay but will need to bed share with parents. We regret that older children cannot be accommodated at this time.
DOGS
Well behaved dogs are welcome (number/size depends on accommodation booked). Please keep them tethered/ under control at all times. Please do not leave your dog alone in the accommodation. You are responsible for any damages caused to the property by your dog. Please pick up all dog mess.
In consideration of future guests of you are inclined to let your dog sleep on the bed please bring your own bedding.
Please be aware that you are staying on a working farm, if your dog is found to be ‘worrying’ livestock on ours farm you may be asked to leave.
NOISE
Please note that you are staying on and next to working farms so you may experience a little noise from time to time.
CHINESE LANTERNS
Please do not release chinese lanterns as they pose a serious risk to livestock and crops.
ADDITIONAL DAY/EVENING GUESTS
Please do not invite additional day or evening guests on site without specific prior arrangement.
SERVICES AND FACILITIES
MP & MA Hannam and Son (Farmstead Glamping) endeavour to provide all of the facilities, utilities and services promoted on our website at all times but are not liable to pay any refund should any of these fail.
There will be times of the day, especially during the summer when hot water is not available at the shepherds huts. This is due to a drop in water pressure when water is being used by the farm and is unfortunately unavoidable. Please do not tamper with the boiler, it is not at fault!
If the weather is very cold this may result in frozen pipes and a lose of services, this is unfortunately beyond our control.
WEATHER
The shepherds buts are well insulated and to well in the British weather. Although the weather is out of our control in extreme weather conditions on site (such as cold and snow) either existing or forcast we will do our best to warn guests and give you the option to either move dates (subject to
availability) or refund your stay without being subject to our cancellation policy.
UPON LEAVING
Please vacate your accommodation by 11.00am. So that we have time to change over before the next guests arrive in the afternoon. If your onward travel is later you are welcome to leave your car if you wish to explore the surrounding area some more.
PRIVACY POLICY Please note that your financial details are never stored by MP & MA Hannam and Son (Farmstead Glamping). We will not pass on or sell your details to any third parties. CUSTOMER COMPLAINTS In the first instance please speak to us directly (Hannah or Jon on 01258 472162 or 0786131940) and we will try our hardest to resolve the issue. Please note, complaints received after 14 days from the end of your holiday cannot be reliably investigated.